FAQ

General Questions

1. What products do you offer?
We specialize in premium tableware and rechargeable lamps. Our tableware collection includes dinner sets, plates, bowls, and cutlery, while our lamps are stylish, portable, and perfect for both indoor and outdoor use.

2. How can I place an order?
To place an order, simply browse our collections, select the items you want, and add them to your cart. When you’re ready to purchase, proceed to checkout, fill in your details, and confirm your order.

3. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods. All transactions are encrypted to ensure the safety of your data.

4. Do you offer international shipping?
Yes, we offer international shipping! Shipping rates and delivery times may vary depending on the destination. Please check the shipping details at checkout for more information.

5. How long does shipping take?
Shipping times vary depending on your location. Standard domestic shipping takes 3-7 business days, while international shipping can take 7-21 business days. You’ll receive a tracking number once your order is dispatched.

6. Can I track my order?
Yes! Once your order is shipped, you will receive an email with tracking details so you can monitor the delivery status.

7. What is your return policy?
We offer a 30-day return policy for unused and undamaged items. Hopefully you will be in love with your purchase! However, if not you can return it for a full refund or exchange. For more details, visit our Returns & Exchanges page.

Product-Specific Questions: Tableware

1. What materials are your tableware made of?
Our tableware is crafted from high-quality materials such as cotton, linnen, ceramic, and stainless steel to ensure durability and elegance.

2. Are the tableware items dishwasher-safe?
Yes, most of our tableware is dishwasher-safe. Please check individual product descriptions for specific care instructions.

3. Can I buy individual pieces instead of full sets?
Yes, many of our tableware items are available for individual purchase. You can mix and match to create your perfect dining set.

Product-Specific Questions: Rechargeable Lamps

1. How long do the rechargeable lamps last on a full charge?
Depending on the model, our rechargeable lamps can last anywhere from 18 to 24 hours on a full charge.

2. How do I charge the lamps?
Each lamp comes with a USB charging cable. Simply plug it into a power source to recharge your lamp. Please only use the provided charger to ensure the quality of the lamp.

3. Are the lamps suitable for outdoor use?
Yes! Many of our rechargeable lamps are designed to be portable and weather-resistant, making them perfect for outdoor dining or events. They are not water-resistant, we strongly advise to not leave them in the rain and keep them inside or covered.

4. How long does it take to fully charge the lamps?
The charging time varies by model, but on average, our rechargeable lamps take 6-8  hours to reach a full charge.

Shipping Information

• Domestic Shipping: We offer standard shipping across the country, with delivery times ranging from 2-7 business days. Expedited shipping options are also available at checkout.
• International Shipping: International orders typically take between 7-21 business days, depending on the destination. Additional duties or customs fees may apply for international shipments.

Return & Exchange Policy

• 30-Day Return Guarantee: If you’re not satisfied with your purchase, you have 30 days to return your item for a refund or exchange, provided the product is unused and in its original packaging.
• How to Return an Item: Contact our customer service team at info@club-carlotta.com to initiate a return. We will provide you with further instructions.